Empathy in the Workplace: Why Empathy is Essential For Leadership and Team Success

by Jan 28, 2025Communication, Leadership, News, Uncategorized0 comments

In the hustle-up, give it to me yesterday, just in time delivery society we live in today; Empathy gets lost at home and work. On one hand, I understand why, and sometimes get caught in this trap myself. But when I am on my game, using the skill of Empathy is a game changer in meeting people where they are, earning trust and commitment, engaging the team, collaborating effectively, and earning desired outcomes and results!

Why Empathy Matters and How to Foster It

The Leadership Skill That Builds Trust and Drives Results

So, what is Empathy? An often misunderstood word. Sometimes, it is confused with sympathy. Some leaders believe Empathy, in some way, means diminishing results or lowering expectations.

em·pa·thy
/ˈempəTHē/
noun
1. the ability to understand and share the feelings of another.
Oxford Languages Dictionary

Please understand that effectively utilizing Empathy will elevate results and deliverables that exceed expectations, not hinder.

When we put ourselves in other peoples shoes, we build stronger relationships and reduce unnecessary conflict at home and work.”

- Jeff Rogers, CPMBC

Understanding the perspectives of others around us, as leaders, allows us to influence and eliminate blind spots more effectively. On paper, this seems to make sense and appears effortless to apply. But, it is not; if it were, everyone would be Empathetic, and they are not.

I believe Empathy is a learned skill, and it comes naturally to some and more intentionally to others.

Further, to be an effective leader, it is essential to master the skill of showing empathy while providing direction, even in challenging or inconvenient situations. 

 

The Power of Empathy: Elevating Leadership Outcomes

Empathy is vital to society because it helps people connect while building strong cultures and communities. When we put ourselves in other peoples shoes, we build stronger relationships and reduce unnecessary conflict at home and work.

By building the skill of Empathy as a leader, you will improve your communication and patience, enhance performance, foster creativity and innovation, drive collaboration, elevate self-confidence, earn commitment, prevent burnout, negotiate better, earn trust, and achieve results. I could go on, but you get the idea.

Here is why Empathy matters more at home and work than we think. What will you do next to enhance your Empathy skills?

Greg Smith

Greg Smith

CPA and CPBC

About Greg Smith

CPA & Certified Professional Business Coach

Greg has developed a significant professional background working in various industries. With a background in sales, sales management, leadership, and people development, Greg brings great value to Catalyst Leadership Dynamics.

Greg Smith has participated in all levels of the EOES 1.0 – 4.0 programming with JRCI, now Catalyst Leadership Dynamics, and led his cohort to success. Jeff Rogers asked Greg to work with him and Jeff’s students at Syracuse University, Whitman School of Management, EEE370 Entrepreneurship class for four years, teaching the accounting section. Each semester, Greg’s session was one of the most special to the students.

Greg is a tax senior manager with Dermody, Burke & Brown, CPAs, LLC, and a business coach with Jeffrey A. Rogers Executive Business Coaching. Greg’s experiences as a Certified Public Accountant (CPA) and a Certified Professional Business Coach (CPBC) bring detailed knowledge and skill to the team.

Greg can understand the needs of business owners and executives to provide day-to-day tax and accounting consulting and leadership coaching to empower leaders to continue growing daily. Greg was asked to join the team based on his vast business knowledge and skill set and because he has a unique ability to break complex matters into digestible and usable information.

Education, Certifications, and Boards:

  • Treasurer of the New York Family Business Center at the Madden School of Business at Le Moyne College
  • Treasurer of The Orchard Church

Recognition and Awards

Central New York Forty Under Forty Honoree

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