Empathetic Leadership: Navigating Challenges and Driving Impact

by Mar 11, 2025Communication, Leadership, News, Uncategorized0 comments

In leadership, I have always found that having clarity about the benefits of your efforts has benefitted me in my endeavors. Understanding what I am working towards and for, allows me to work harder with vision and hope for the future.

My motivation becomes triggered with clarity, and it becomes a wheels up: let’s get this done type of equation. Elevating my ability to demonstrate empathy is no different! I believe empathy comes naturally to some and is more intentional for others. Personally, I experience both aspects. Although I am naturally empathetic, I have also studied it to improve. Thus, I believe empathy is a learned skill. Here are a few reasons to elevate empathy as your primary skill set as a great leader.

11 Benefits of Empathy: How It Strengthens Leadership and Relationships

1. Stronger and more meaningful relationships.
2. Reduced conflict with others.
3. Better Communications that provide clarity and guidance for individual and team action.
4. Application of Increased Emotional Intelligence.
5. Customer Satisfaction and Elevated Net Promotor Score.
6. More Trust.
7. Employee Engagement and Retention.
8. Elevated Leadership Effectiveness and Personal Growth.
9. Elimination of blindspots.
10. Culture and Community Development.
11. Anxiety and Stress Reduction that promotes higher reliance.

Several items interfere with developing empathy personally, professionally, and organizationally. Some are real, some are excuses, and many are False Expectations Appearing Real (FEAR).

How you categorize these challenges is your choice. It’s essential to recognize that excuses, justifications, and FEARs should not hinder your development of empathy. As you review the obstacles listed below, and there are certainly more, consider strategies to eliminate these barriers that may be holding back your best self. Use your journal to dissect each challenge into manageable parts to tackle. Enhancing your empathy is no simple feat, but the rewards are evident when you witness the positive outcomes of your dedication.

“It’s essential to recognize that excuses, justifications, and FEARs should not hinder your development of empathy.”

- Jeff Rogers, CPMBC

The 13 Biggest Challenges to Practicing Empathy (And Solutions)

1. FEAR of Embarrassment.
2. Don’t Know How to do it.
3. Naturally, I am a poor communicator.
4. I don’t have enough time for this stuff.
5. I am burnt out and stressed.
6. Blindspots and Biases.
7. Insecurity and low awareness and self-confidence.
8. Lacking EQ.
9. FEAR of Conflict.
10. Truth to Power issues.
11. Past turmoil with this topic.
12. Unclear boundaries.
13. FEAR of Vulnerability.

As you evaluate these benefits and obstacles, I am confident you’ll concur that leading with empathy is essential. Now, it’s time to make your commitment. This is a significant step. Reflect on your intentions—are you truly committed to this journey? I certainly hope so. The next step involves embracing responsibility and accountability for both yourself and your team.

How will you hold yourself accountable to become more empathetic? Consistency is required. This is not a when convenient type of commitment you are making. It would help if you dedicated time, effort, and energy to this. You may even have to sacrifice something else to become more empathetic… maybe your own complex opinions?

You must be honest with yourself and others to build trust. To truly embody an enhanced empathetic self, you need a long-term vision and the willingness to embrace a vulnerable learning journey. It’s important to redefine boundaries to facilitate open and potentially uncomfortable discussions. While feedback might not always be easy to hear, it paves the way for growth opportunities.

Your adaptability skills will be tested when developing empathy. Remember, flexibility is your friend. Ultimately, your ability to lead with more empathy will be worth your efforts. You and those you serve will appreciate your efforts and growth!

I bet you can,
Jeff

Greg Smith

Greg Smith

CPA and CPBC

About Greg Smith

CPA & Certified Professional Business Coach

Greg has developed a significant professional background working in various industries. With a background in sales, sales management, leadership, and people development, Greg brings great value to Catalyst Leadership Dynamics.

Greg Smith has participated in all levels of the EOES 1.0 – 4.0 programming with JRCI, now Catalyst Leadership Dynamics, and led his cohort to success. Jeff Rogers asked Greg to work with him and Jeff’s students at Syracuse University, Whitman School of Management, EEE370 Entrepreneurship class for four years, teaching the accounting section. Each semester, Greg’s session was one of the most special to the students.

Greg is a tax senior manager with Dermody, Burke & Brown, CPAs, LLC, and a business coach with Jeffrey A. Rogers Executive Business Coaching. Greg’s experiences as a Certified Public Accountant (CPA) and a Certified Professional Business Coach (CPBC) bring detailed knowledge and skill to the team.

Greg can understand the needs of business owners and executives to provide day-to-day tax and accounting consulting and leadership coaching to empower leaders to continue growing daily. Greg was asked to join the team based on his vast business knowledge and skill set and because he has a unique ability to break complex matters into digestible and usable information.

Education, Certifications, and Boards:

  • Treasurer of the New York Family Business Center at the Madden School of Business at Le Moyne College
  • Treasurer of The Orchard Church

Recognition and Awards

Central New York Forty Under Forty Honoree

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